RADIACRAFTLAB LTD Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
To provide services and goods (including delivery)
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Records of meetings and decisions
- Information relating to compliments or complaints
For service updates or marketing purposes
- Names and contact details
- Addresses
- Recorded images, such as photos or videos
- Website and app user journey information
For dealing with queries, complaints or claims
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Customer or client accounts and records
- Financial transaction information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can read more about your rights and the exemptions that may apply on the ICO’s website.
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we rely on consent as our lawful basis you can withdraw it at any time.
If you make a request, we must respond without undue delay and within one month. To make a data protection rights request, please use the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information
To provide services and goods
- Consent – We have your permission after giving you all the relevant information.
- Contract – We need the information to enter into or carry out a contract with you.
For service updates or marketing
For dealing with queries, complaints or claims
Where we get personal information from
- Directly from you
- Councils and other public sector organisations
- Market research organisations
- Providers of marketing lists and other personal information
- Suppliers and service providers
How long we keep information
We store personal information in our data until the customer asks us to remove the data.
Who we share information with
- Emergency services
- Publicly on our website, social media or other marketing and information media
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Last updated: 11/04/2025